About
UAE Leading Systems Integrator
Turnkey Technology Solutions engineered to accelerate digital transformation and enhance customer experience.
About us:
Established in 2008, Smartworld is a joint venture between the Middle East leading telecommunication operator Etisalat and Dubai Aviation City Corporation.
Working with many of the world’s foremost vendors, Smartworld designs, implements, maintains, and operates advanced technology solutions that accelerate digital transformation and enhance customer experience. Our solutions portfolio covers infrastructure, Information and Communication Technology, Security, Extra Low Voltage, Audio Visual and Emerging Technologies.
Mission:
Our mission is to plan, implement and operate technologies, which support digital transformation and enable smart solutions.
Vision:
Enabling a digitally competitive Middle-East and Africa.
Key Figures:
- Official Name: Smart Technology Services DWC – LLC
- Brand Name: Smartworld
- Type: Joint Venture
- Industry: Information & Communication Technology
- Year of Establishment: 2008
- Employees: +500
- Employees Nationalities: +20
- Delivered Projects: +100
- Headquarters: Dubai
- Area Served: United Arab Emirates
Smartworld Leadership
Board of Directors
Dr. Saeed Al Dhaheri
Chairman
Smartworld
Abdulqader Ali
CEO
Smartworld
Obaid Bokisha
Chief Operations Officer
Etisalat Group
Sabri Albreiki
Chief Information Officer
Etisalat
Tahnoon Saif
CEO - Aviation
Dubai South
Smartworld Certifications
Every year, we are granted prestigious certifications for highest quality standards in ICT services.
ISO 9001: 2015 QMS
The Quality Management System of Smartworld demonstrates the capability of Smartworld to provide products and services that address customer requirements continuously. Smartworld has established and implemented the QMS in February 2009, which is maintained and continually improved according to the requirements of the ISO 9001:2015 standard including processes needed and their interactions.
ISO 27001: 2013 ISMS
Smartworld established and implemented Information Security Management System (ISMS) in April 2015 and has developed policies, procedures and plans to implement and monitor the performance of information security management system. Smartworld aligned information security with the entity’s strategic direction and objectives. Smartworld continuously improve levels of information security and reduce risk in line with the business objectives and universal threats and increases awareness among the user community towards information security.
ISO 20000: 2011 ITSM
Smartworld specializes in the provision of IT services to customers across several sectors in the Middle East and has established and implemented IT Service Management System (ITSM) in May 2015. The system assures provision of quality of IT services to internal and external customers.
ISO 45001: 2007 OCCUPATION HEALTH & SAFETY
Smartworld is wholly committed to the prevention of all incidents, injuries, occupational illnesses to its employees, subcontractors, and members of the public in delivering our ICT services. Smartworld established and implemented Occupational Health and Safety Management System Standard in March 2016 and migrated to ISO 45001 in March 2019 and Smartworld is committed to follow industry best practices related to Health and Safety with the objective of achieving continuous improvement.
ISO 14001: 2015 EMS
Smartworld established and implemented Environmental Management System in February 2019 to improve Smartworld’s environmental performance through more efficient use of resources and reduction of waste, gaining a competitive advantage and the trust of stakeholders.